• Step 1 –
  • Raise a return/ replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s).
  • Please raise a request here with order and contact details –
    https://aakrutiarchitect.in/sarlaznew/contact-us
  • You can also raise a request with us using the chat option.
  • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
• Step 2 – give us 2 working days to review your return request.
• Step 3 – after reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – in case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner to sarlaz natural care, 840 kumar pushkar, sadashiv peth, pune – 411030. We will reimburse the courier charges, either by upi or bank account.
• Step 5 – after your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/ tampered product or packaging
• Incomplete order – missing products

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) Missing.
• The return/ replacement request is generated after 3 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.

• Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

• You can cancel order from cancel button from order details page under my account section. You just need to give reason for cancellation, and leave rest on us.

  Or

  Please call us on (mon – fri – 9 am to 6 pm), and we will help you in cancelling the order.

  **sarlaz natural care reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

  Note – orders can be only cancelled till the status is “ready to ship”.

• In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For cash on delivery orders customers will be required to provide bank details where they would like to receive the refund.

No.